Simply restart your machine and check to see you have received a confirmation email from Homeart advising that your order has been processed correctly. If you are unsure please call us on 1300 728 811 and we can check to see if the order was processed.

Call our customer service office from Monday to Friday between 8:30am – 5:00pm on 1300 728 811 and we will help you sort out any technical issues you may have.

Yes you can shop online even if you are using an old computer, however as a tip make sure you have updated your browser to the latest version and make sure your anti-virus is up to date.

Simply login with your old password as usual and select "Change my password" in the left hand menu then enter your new password.

Simply login with your old email address as usual and select "Change my login" in the left hand menu then enter your new email address.

You can view the Homeart catalogue online on our website – click here
You can also get a copy from your nearest store - simply search for your closest store using our store locator click here.
Alternatively, you may call our customer service number 1300 728 811, and we will gladly help you locate a catalogue.

Once orders are processed, confirmed and packaged, courier pick up before midday enables same day delivery and courier pick up after midday ensures next day delivery (with the exception of outside metropolitan areas).

Once orders are processed, confirmed and packaged, courier pick up before midday enables same day delivery and courier pick up after midday ensures next day delivery. (With the exception of Outside Metro Areas) Please click here to track your parcel directly with Fastway.

Please contact customer service on customerservice@homeart.com.au or 1300 728 811 between Monday – Friday 8:30am – 5pm EST.

Please contact customer service on customerservice@homeart.com.au or 1300 728 811 between Monday – Friday 8:30am – 5pm EST.

Sorry. Unfortunately, at this time, this is not possible.

You may make changes to your order before checking out. Once you’ve checked out and payment has been made and processed, no further changes can be made.

Click Here to view our Terms and Conditions.

Once an order has been processed and confirmed, please contact customer service if you require cancellation and we will assess the status of your order.

Sorry. Unfortunately, we are unable to take orders over the phone at this time.

Once orders are processed, confirmed and packaged, courier pick up before midday enables same day delivery and courier pick up after midday ensures next day delivery.

You may change your delivery address at the time of checkout. But you may no longer change your delivery address once your order has been processed. If you think you have made a mistake with your order please contact us immediately, if the order has not already  been dispatched we may be able to help.

We delivery by road transport, using FastWay Couriers.

Yes! We can! Simply fill in the delivery address when you get to the checkout section.

Delivery costs are calculated when in the checkout screen during the ordering process. The cost will depend on where the order is being shipped to as well as the size of order.

Please contact customer service on customerservice@homeart.com.au or 1300 728 811 between Monday – Friday 8:30am – 5pm EST so that we can investigate further.

Sorry. Unfortunately, at this time, this is not possible.

In the event that delivery is attempted, but you are not at home to sign for it, a card will be left in your mail box with instructions on how to arrange for a pick up or re-delivery of your order. You will need to contact Fastway within five (5) business days.

Call our customer service officer between Monday – Friday 8:30am – 5:00pm on 1300 728 811 and we’ll try and help you find what you’re after

Homeart is constantly replenishing and purchasing new stock. An item may be re-stocked if it is a standard item, however if it is a seasonal or special limited stock item, the exact same item may not return.

Call our customer service officer between Monday – Friday 8:30am – 5:00pm on 1300 728 811 and we’ll try and help you find what you’re after.

Yes! Yes you may.

We do not have a furniture assembly service, therefore if your furniture comes flat packed, you will have to assemble it. Some furniture from Homeart however, comes already assembled.

We do not authorise change of mind returns for online purchases.

Under the Trade Practices Act, if:-

• Goods are damaged or faulty through no fault of your own

• Goods do not do what they are supposed to do

• Goods vary from their description on the website (or any sample provided)

and you are able to provide a receipt or other satisfactory proof of purchase, Homeart may offer you a repair, exchange or refund in the same tender.

We do not authorise change of mind returns for online purchases.

Homeart offers a 12 month manufacturer’s warranty on all electrical products.

All Homeart’s electrical items are covered by a 12 month manufacturer’s warranty.
For all other queries, please contact customer service on customerservice@homeart.com.au or call 1300 728 811 between 8:30am – 5pm Monday to Friday or refer to our Refund/Exchange policy. Click Here

Please contact customer service on customerservice@homeart.com.au or call 1300 728 811 between 8:30am – 5pm Monday to Friday and we will endeavor to rectify your concerns.

Your account is debited immediately once you receive a confirmation email.

Sorry. Unfortunately, we do not accept cheque payments for online orders.

Yes PayPal is available.

We currently accept Visa, Mastercard, Paypal and American Express.

Please contact customer service on customerservice@homeart.com.au or 1300 728 811 between Monday – Friday 8:30am – 5pm EST.

If you’ve received a promo code from Homeart, you may use it, by entering in the code, in the “My Basket” page. If there is a minimum spend, this promo code will only be activated once the minimum spend threshold is reached. If there is no minimum spend to validate the promo, your code will work instantly.

Homeart is committed to applying the highest standards to safeguard our customers' personal information and is bound by, and complies with, the requirements of the Privacy Act 1988 (Cth)and the Privacy Amendment (Private Sector) Act 2000. The personal information that you provide to Homeart on this site will only be used to process orders or to provide information or services requested by you. Homeart does not sell, lease or otherwise disclose your personal information to any other parties other than with companies engaged by Homeart to perform our delivery service, and then only that information required to complete the delivery.

Homeart is committed to applying the highest standards to safeguard our customers' personal information and is bound by, and complies with, the requirements of the Privacy Act 1988 (Cth)and the Privacy Amendment (Private Sector) Act 2000. The personal information that you provide to Homeart on this site will only be used to process orders or to provide information or services requested by you. Homeart does not sell, lease or otherwise disclose your personal information to any other parties other than with companies engaged by Homeart to perform our delivery service, and then only that information required to complete the delivery.